Effective Date: May 2026 · Oqera Collective
1. Introduction
Oqera Collective (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit oqeracollective.com or place an order with us.
By using our website, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
Personal details: Name, email address, phone number, and shipping/billing address when you place an order or create an account.
Payment information: We do not store card details. All payments are processed through secure, PCI-compliant payment gateways.
Browsing data: IP address, browser type, pages visited, time spent, and device information via cookies and analytics tools.
Communication data: Messages or emails you send us for support or enquiries.
How We Use Your Information
Your data is used solely for the following purposes:
Processing and fulfilling your orders.
Sending order confirmations, shipping updates, and delivery notifications.
Responding to your queries, returns, or support requests.
Sending occasional newsletters and offers (only if you have opted in).
Improving our website experience through anonymous analytics.
Complying with legal obligations under Indian law.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. These include session cookies (which expire when you close your browser) and persistent cookies (which help us remember your preferences). You may disable cookies in your browser settings, though some features of the website may not function correctly as a result.
4. Data Sharing
We share your data only with trusted partners who assist in running our business, including:
Logistics and courier partners for order delivery.
Payment processors for secure transactions.
Email service providers for transactional communications.
These partners are contractually bound to handle your data with care and may not use it for any other purpose.
5. Data Retention
We retain your personal data for as long as is necessary to provide our services and comply with applicable laws. If you wish to have your data deleted, you may contact us and we will action your request within 30 days, subject to any legal retention requirements.
6. Your Rights
As a user, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Withdraw consent for marketing communications at any time.
Request deletion of your personal data.
To exercise any of these rights, email us at oqerahelp@gmail.com.
7. Security
We implement industry-standard security measures, including SSL encryption, to protect your data from unauthorised access. While we strive to maintain the highest standards of protection, no method of transmission over the internet is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated effective date. We encourage you to review this policy periodically.
